Cancellation & Refund Policy

1.Nature of the Payment

The amount paid through the website is a Site Visit & Inspection Service Fee.

2.Before the Site Inspection

If the customer requests cancellation before the inspection is conducted, Fabribbon may review the request based on the circumstances, scheduled appointment, travel arrangements and costs already incurred.

Any refund, if approved, will be subject to applicable deductions for costs already incurred.

3.After the Site Inspection

The customer agrees that the fee is payment for the professional inspection, measurement and assessment service already provided.

4.Adjustment Against Order

5.Customer No-Show

If the customer or an authorised representative is unavailable at the scheduled site location and the inspection cannot be conducted, the booking may be treated as a no-show.

Any rescheduling will be subject to:

• Team availability
• Location
• Travel requirements
• Applicable additional charges, if any

6.Incorrect Address or Location

If the customer provides an incorrect or incomplete site address and the team is unable to conduct the inspection, Fabribbon may treat the visit as a failed visit/no-show.

Any rescheduling will be subject to applicable travel and logistical requirements.

7.Fabribbon Cancellation

If Fabribbon is unable to conduct the scheduled inspection due to circumstances within Fabribbon's control, we may:

• Reschedule the inspection, or
• Provide an applicable refund, as appropriate.

8.Refund Processing

Where a refund is approved, it will generally be processed through the original payment method.

The actual time taken for the refund to reflect in the customer's account may depend on the payment gateway, bank or payment method.

9.Material & Project Charges

Site Visit & Inspection fees are separate from:

These charges are governed by the final quotation and order terms.